eNcounter Direct-to-Patient
Patient Account Settings
Navigating Your Account Menu
Click the profile icon in the upper right corner of the home page to access key account options:
- Account Settings: Open your settings menu to manage account details.
- Help: Access the support and help resources provided by eNOW.
- Privacy Policy: Review eNOW’ s privacy policy and data handling practices.
- Log Out: Sign out of your eNOW account.
My Account Page
Click the “Account settings” button to navigate to the My Account page
The My Account page allows patients to:
- Upload, change, or delete their profile picture
- Edit personal profile information
- Select their preferred display language (English or Spanish)
- Set their time zone for scheduling purposes
- Permanently delete their account using the Delete Account button
Editing Profile Details
Within the Edit Profile section, users can update the following personal information:
- Profile Picture
- Profile Name
- Date of Birth
- Gender
- Email Address
- Phone Number
- Full Address
Click the “Edit” button across from the Profile Details header:
Complete or update the required fields for Profile Details, indicated by a red “*”:
Scroll down to the bottom and complete the remainder of the fields as needed.
- These fields are not required by default but may be required by your institution.
After making any updates, select Save Changes to apply the updates.
Language Preferences
Users can select between English and Spanish as the display language in the app. This can be changed at any time from the menu settings.
After making any updates, select Save Changes to apply the updates.
Time Zone Settings
Users can set or update their time zone for accurate scheduling:
- Choose from a complete list of global time zones
- Alternatively, enable an Automatic Time Zone to allow the app to detect and apply the correct time zone based on your location
- After making a selection, click Save Changes
Delete Account
Users can permanently delete their eNow accounts as needed.
- IMPORTANT: Account access will be permanently revoked if deleted.
Notification Settings
Under the Notifications section of account settings, users can manage how and when they receive alerts:
- Add or edit email addresses and phone numbers for notifications
- Adjust in-app notifications
- Set reminder preferences for upcoming sessions or activities