Skip to main content

Getting Started: Log in + Password Help

  • Updated

eNcounter Direct-to-Patient

Log in + Password Help

 

Step 1: Enter Your Email Address  

  • On the login screen, enter the email address used to create your eNOW account.  

Step 2: Submit Your Email  

  • After entering your email, click the “Next” button to proceed.  

Step 3: Enter Your Password  

  • Enter your eNOW password in the password field.  
    • Toggle the “/” icon within the password field to reveal or hide your password.  
    • Click the "Forgot Password?" link if you don't remember your password and need to reset it.  

Step 4: Log In  

  • Once your password is entered, click “Log In” to access your account. 

Step 5: Change Language (Optional)  

  • To view the login and menu screens in another language, click the “English” button in the top-left corner of the login page and select your preferred language.  

 

First time Log in. (Patient) 

  1. Approve the End-User License Agreement (EULA).
  2. Complete required fields for Profile Details, indicated by a red “*”:
    1. First name
    2. Last name
    3. Date of birth – MM/DD/YYYY
    4. Sex assigned at birth

    5. Insurance information may be submitted at a later time if required.

Setting Your Time Zone  

To ensure your appointments are scheduled correctly, it's important to select the appropriate time zone.  

  1. Click “Change time zone”  
    • You will be presented with a list of all available global time zones.  
  2. Select Your Time Zone  
    • Choose the time zone that matches your current location.  
    • Alternatively, select “Automatic time zone” to allow the system to detect and apply your current time zone automatically.  

  3. Save Your Changes  
    After selecting the correct time zone, click “Save changes” to apply the update.  

 First time Log in. (Provider) 

  1. Approve the EULA   
  2. Complete required fields for Profile Details, indicated by a red “*”:
    1. First Name
    2. Last Name
    3. Medical Specialties
    4. Licenses to Practice

    5. Languages Spoken

Setting Your Time Zone  

To ensure your appointments are scheduled correctly, it's important to select the appropriate time zone.  

  1. Click “Change time zone”  
    • You will be presented with a list of all available global time zones.  
  2. Select Your Time Zone  
    • Choose the time zone that matches your current location.  
    • Alternatively, select “Automatic time zone” to allow the system to detect and apply your current time zone automatically.  

  3. Save Your Changes  
    After selecting the correct time zone, click “Save changes” to apply the update.   

Managing Your Calendar (Provider) 

Providers can further manage their availability through the Account Settings section.  

  1. Go to Account Settings  
    Navigate to your account settings by clicking on your profile in the top-right corner of the screen; click, “Account Settings”.  

  2. Open the Calendar  
    Click “Calendar” on the sidebar on the left side of the screen.
    • The calendar section allows providers to: 
      • View and adjust their current time zone  

      • Edit daily availability for each day of the week   

  1. Edit Your Availability  
    • Click the “Edit” button.  
      • Adjust the available time blocks per day as needed.  
      • Save your updates to apply the changes.

Keeping your time zone and availability settings accurate ensures smooth coordination with patients and prevents scheduling conflicts.  

If you need assistance updating your schedule, please contact support or your platform administrator.