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GlobalMed Support Center

eNcounter®: Video Conferencing

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eNcounter 

Video Conferencing

This article explains how to initiate, schedule, and join a video conference, and how to navigate and use the video conferencing screen.

 

eNcounter has an integrated conferencing solution called eNcounterView to connect participants for live video conferencing calls. eNcounterView enables real-time sharing of medical images, medical device data, and live video feeds from connected exam cameras. In addition, eNcounterView facilitates consult-specific communication between parties by allowing you to labelimages and live video feeds throughout the video conference.

Initiating a Video Conference

  1. To access the Conferencing Panel:
    • Click Start video conference from the home screen which will prompt the user to select the applicable camera/microphone. After selecting the camera/microphone click OK to open the Conferencing Panel.
    • Alternatively, users can access the Conferencing Panel by clicking the conferencing icon at the upper left corner of any screen next to the eNcounter logo.

Tip: The contacts icon can expand or collapse this contact list.

  1. To access a list of your institution’s users, click the Contacts icon on the Conferencing Panel.
    • Click a contact’s name to view their information and select from multiple options for initiating a conference:
      • Start a video call.
      • Start an audio-only call.
      • Send an email message to the contact.
      • Send an SMS message to the contact’s phone number.
      • Schedule a meeting.

Scheduling a Video Conference

  1. To create a meeting invite for a conference call, click the Schedule meeting icon on the Conferencing Panel.
    • Enter a participant's email in the "Add Participant(s)" field and click the icon to include the email in the participant list. This process can be repeated for additional participants.
  • Enter the data/time details in the applicable fields.
  • Click Schedule Meeting to send the meeting invite, and a window will appear that displays the meeting ID as well as an option to Join.

Critical Note: The Meeting ID will be needed if the user intends to join the meeting later. Be sure to make a note of it.

Joining a Video Conference

  1. To join a scheduled meeting, click the Join Meeting icon.
  2. Enter the meeting ID that was provided when scheduling the meeting. Note: The meeting ID, along with a hyperlink to join the meeting via eNcounterView, will be listed in the email invite that was sent out to participants when scheduling the meeting.
  3. Click the JOIN button to join the meeting.

Video Conference Window

  1. When eNcounter users and eNcounterView participants are connected via the integrated conferencing module, two or more windows will appear displaying the live camera stream of the user and participant(s). During a call, the additional video sources being utilized such as exam cameras or other participants joining the call, will appear in separate windows on the screen. Each window has its own set of functions/features and can be moved around the screen by clicking and dragging the nametag.
  2. Hovering over the eNcounter user’s conference window will display the icons that control the available conferencing functions.
  1. Hovering over the eNcounterView participant’s conference window will display the icons that control the available conferencing functions. Tip: The Pop-out External Window function displays the camera stream in a separate window, which allows users to move the window to a secondary monitor.

 

Sharing Screens

  1. The screen sharing feature enables users to share a real-time view of their screen to participants.
    • Hover over the eNcounter user’s conference window and click the Screen Share icon.
    • Select the desired screen or application window and click Share.

  1. The shared screen will be displayed in another window. Click and drag the nametag on the window to move it to the desired location.
  2. To close the shared screen, hover over the window and click the X.

Moving the Participants Window to a Secondary Monitor

  1. The Pop-out External Window function displays the participant’s camera stream in a separate window, which allows users to move the window to a secondary monitor.
    • Hover over the participant’s camera stream window and click the Pop-out External Window icon.
    • The separate window that appears can then be minimized, maximized, and dragged from monitor to monitor.
    • To return the participant’s camera stream back to the window on the original screen, click the X in the upper right corner.

Sharing Exam Camera Video Stream

  1. Live video stream from connected exam cameras can be shared with participants during a video conference.
    • If a video conference was initiated from the eNcounter Consult Screen, sharing live video stream can be accomplished by connecting an exam camera to the user’s workstation and clicking the exam camera icon on the device panel. Reference the "Consult Screen" article for more details.
    • If a video conference was initiated using the Start Videoconference option on the eNcounter home screen, the user must minimize the conference window using the icon and use the Start New Consult or Direct Patient Exam options to navigate to the Consult Screen. The live video stream can then be shared by clicking the exam camera icon on the device panel. Reference the "Consult Screen" section for more details.

Sharing Collected Consult Data

1. Images, videos, and PDF reports gathered during a consult will also appear in the Evidence Tray located at the bottom of the eNcounterView participant’s screen. The consult data thumbnails will appear in real-time as they are recorded and can be displayed in full screen by clicking the thumbnail.