eNcounter
Getting Started: Register Your Product
This article explains how to properly configure your eNcounter software and how to prepare Standard, Audiology, and Dental Consults.
Configuration Settings Overview
To access the configuration screen, click on the settings icon located in the top right corner of the screen. The “What to configure?” panel allows users to toggle between settings for Video conference, DICOM communications, medical devices, preferences, as well as advanced settings.
- The Videoconference option allows users to configure settings related to the default camera, video resolution, microphone, and various other program options.
- The DICOM communications option allows users to configure DICOM settings to enable the storage, exchange, and transmission of medical information.
Critical Note: DICOM settings should only be configured by a qualified IT representative with access to information regarding local VistA Imaging servers.
- The Devices option allows users to select a vital signs, ECG, and ultrasound device for use within the application.
- The Preferences option allows users to configure settings such as workflow options, specialized modalities, software functionality options, language selection, session expiration, units of measure, etc.
- The Advanced option allows users to configure settings such as servers and communications as well as active directory.
Critical Note: Changing any of the Advanced settings fields may cause some features to stop working properly. The Advanced settings tab should only be configured by qualified IT personnel.
- After the desired configuration settings have been selected, click Save and Verify. A notification will appear prompting the user to confirm the new configuration settings, selecting Yes initiates a page refresh and redirects the user to the eNcounter home screen.
Note: If the DICOM settings have been correctly saved and verified, the eCloud, Storage, and Worklist connectivity indicators in the lower right corner will be highlighted and display with blue text. The eServer will not be highlighted until after the user has logged into eNcounter.
Scheduled Maintenance
- A scheduled maintenance prompt may appear when launching eNcounter to inform users that eNcounter is currently performing maintenance protocols, Click Dismiss to close the notification.
- Users will be able to log in and use eNcounter during scheduled maintenance but may experience limited functionality including limited access to video conferences.
Preparing Patient Consults
Critical Note: Specific configuration settings must be selected for each type of consult prior to the session, failure to do so will result in a loss of session data. Reference the "Configuration Settings Overview" section for more information regarding configuration settings.
Standard Consult Configuration Settings
- Device Settings - select the relevant device in each section.
- Specialized Modalities - select None for the modality.
- Click Save and Verify, then click Yes on the confirmation prompt to initiate a refresh which directs the user to the eNcounter home screen.
Audiology Consult Configuration Settings
- Device Settings - no additional selections needed for an audiology consult.
- Specialized Modalities - select “Allow Audiology modality”.
- Click Save and Verify, then click Yes on the confirmation prompt to initiate a refresh which directs the user to the eNcounter home screen.
Dental Consult Configuration Settings
- Device Settings - no additional selections needed for an audiology consult.
- Specialized Modalities - select “Allow Dental modality”.
- Click Save and Verify, then click Yes on the confirmation prompt to initiate a refresh which directs the user to the eNcounter home screen.