Overview: Replying to an open request is quick and easy using one of the following methods:
Option 1: Replying directly through an Email Notification
The fastest option for replying to an open request is to reply directly back to latest email notification you received on your open request.
Please ensure that you leave the Subject line intact to ensure your response is received correctly.
Option 2: Replying from your GlobalMed Help account
Step 1: After successfully logging in to your existing GlobalMed Help account (See our How To Guide on logging in and accessing your existing requests HERE), select the request you wish to update from the "My requests" page as shown below:
Step 2: Scroll to the bottom of the page to view the latest activity of the request selected and enter your reply in the provided text box as shown below: